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Throughout this course, you will gain an understanding of the duties and responsibilities in the administrative front office.  This includes the use of proper communication techniques, receptionist duties such as filing, appointment scheduling, financial administration, processing mail, care of facilities and medical equipment as well as the importance of maintaining patient confidentiality and privacy.  
Course Outcomes:
Upon completion of this course, students are expected to be able to:

  • Identify the laws and regulations that govern the healthcare profession
  • Understand the professional role and responsibility of the medical administrative assistant as a member of the health care team
  • Describe how to schedule and monitor appointments for the physician using multiple scheduling methods
  • Understand how to effectively manage a patient’s health information
  • Identify effective communication techniques, both in person, in writing and on the telephone
  • Recognize the importance of HIPAA as it relates to patient privacy and identify steps taken to ensure that these privacy laws are maintained
  • Describe how to effectively prepare for an interview
Course Content:
Lesson 1: Introduction to the Administrative Medical Assistant
This lesson covers the following topics:

  • History of Medicine
  • Education and Training
  • National Departments/Agencies that focus on Health
  • Role and Duties
  • Attributes
  • Professionalism
  • Etiquette
  • Boundaries
  • Scope of Practice
  • The Healthcare Team
  • Types of Medical Practices
Lesson 2: Medical Ethics, Law and Compliance in the Health Care Setting
This lesson covers the following topics:

  • History of Ethics in Medicine
  • Law and Ethics
  • Ethics and Professionalism
  • Medical Liability Lawsuit
  • Risk Management
  • Healthcare Compliance
  • Patient Rights and Responsibilities
  • Informed Consent
  • Risk Assessment
  • The Privacy Rule
  • The Security Rule
  • Office of Civil Rights
Lesson 3: Communication in the Medical office
This lesson covers the following topics:

  • Maslow’s Hierarchy
  • Communication
  • Lessons in Active Listening
  • Direct and Assertive Expression
  • Dealing with Conflict
  • Written Communication
  • Types of Correspondence
  • Formatting
  • E-mail
  • Telephone Techniques
  • Incoming and Outgoing Mail
  • Patient Education
  • Effective and Inclusive Conversation
Lesson 4: Managing Health Information
This lesson covers the following topics:

  • Medical Records
  • Creating a Patient Chart
  • Filing Systems
  • Ownership, Transportation, Retention and Destruction
  • Electronic Health Records
  • Legislation
  • Health Information Exchange (HIE)
  • Maintaining Security and Confidentiality
Lesson 5: Patient Processing and Daily Operations
This lesson covers the following topics:

  • Scheduling
  • Managing Appointments
  • Scheduling Methods
  • Special Scheduling Situations
  • Patient Reception
  • Patient Check-In
  • Payment Policies
  • Patient Check-Out
  • Referrals
  • Medical Office Inventory
  • Follow Up
Lesson 6- OSHA Compliance and Infection Control
This lesson covers the following topics:

  • OSHA
  • Pathogens and Infection
  • The Disease Process
  • Prevention
    • Handwashing
    • Personal Protective Equipment
    • Sharps Injury
    • Cleaning and Disinfection
    • Respiratory Hygiene
    • Waste Management
  • Ergonomics