MEDICAL OFFICE PROCEDURE

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MEDICAL OFFICE PROCEDURES
Throughout this course, you will gain an understanding of the duties and responsibilities in the administrative front office. This includes the use of proper communication techniques, receptionist duties such as filing, appointment scheduling, financial administration, processing mail, care of facilities and medical equipment as well as the importance of maintaining patient confidentiality and privacy.
Course Outcomes: Upon completion of this course, students are expected to be able to: Identify the laws and regulations that govern the healthcare profession Understand the professional role and responsibility of the medical administrative assistant as a member of the health care team Describe how to schedule and monitor appointments for the physician using multiple scheduling methods Understand how to effectively manage a patient’s health information Identify effective communication techniques, both in person, in writing and on the telephone Recognize the importance of HIPAA as it relates to patient privacy and identify steps taken to ensure that these privacy laws are maintained Describe how to effectively prepare for an interview
Course Content: Lesson 1: Introduction to the Administrative Medical Assistant This lesson covers the following topics: History of Medicine Education and Training National Departments/Agencies that focus on Health Role and Duties Attributes Professionalism Etiquette Boundaries Scope of Practice The Healthcare Team Types of Medical Practices Lesson 2: Medical Ethics, Law and Compliance in the Health Care Setting This lesson covers the following topics: History of Ethics in Medicine Law and Ethics Ethics and Professionalism Medical Liability Lawsuit Risk Management Healthcare Compliance Patient Rights and Responsibilities Informed Consent Risk Assessment HIPAA The Privacy Rule The Security Rule Office of Civil Rights Lesson 3: Communication in the Medical office This lesson covers the following topics: Maslow’s Hierarchy Communication Lessons in Active Listening Direct and Assertive Expression Dealing with Conflict Written Communication Types of Correspondence Formatting E-mail Telephone Techniques Incoming and Outgoing Mail Patient Education Effective and Inclusive Conversation Lesson 4: Managing Health Information This lesson covers the following topics: Medical Records Creating a Patient Chart Filing Systems Ownership, Transportation, Retention and Destruction Electronic Health Records Legislation Health Information Exchange (HIE) Maintaining Security and Confidentiality Lesson 5: Patient Processing and Daily Operations This lesson covers the following topics: Scheduling Managing Appointments Scheduling Methods Special Scheduling Situations Patient Reception Patient Check-In Payment Policies Patient Check-Out Referrals Medical Office Inventory Follow Up Lesson 6- OSHA Compliance and Infection Control This lesson covers the following topics: OSHA Pathogens and Infection The Disease Process Prevention Handwashing Personal Protective Equipment Sharps Injury Cleaning and Disinfection Respiratory Hygiene Waste Management Ergonomics

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